Capricornia School of Distance Education is committed to ensuring that all refund requests are managed fairly, consistently, and in accordance with Department of Education policies and procedures.
Distance Education Enrolment Fee Refunds
A refund of part of the Distance Education Enrolment Fee may be available when a student is no longer enrolled in a distance education program or component of a distance education program due to a change in personal circumstances.
To be eligible for consideration:
- The student must have ceased enrolment in the distance education program.
- A written application for a refund must be submitted to the Principal.
- Applications must be received before the end of Semester 1 of the school year to which the fee relates.
- Refunds are calculated in accordance with the Department of Education's Distance Education Fee Refund Schedule.
- No refunds are available after Week 20 (Semester 1) of the school year.
Please note that refunds are calculated from the date the written application is received, not from the date enrolment ceased.
If an applicant is not satisfied with the decision, they may request a reconsideration of the decision within 14 days of being notified.
How to Apply
Families seeking a refund of Distance Education Enrolment Fees must complete the Application for Refund – Distance Education Fee form and provide details of the change in circumstances that resulted in the student no longer undertaking distance education. Supporting documentation may also be requested.
Other Refund Requests
Refunds for excursions, camps, events, resource fees, overpayments, or other school-related payments may be requested using the Capricornia School of Distance Education Refund Request Form.
Examples may include:
- Overpayments on a student's account
- Cancelled activities or events
- Credits remaining after final costs have been determined
- Other approved circumstances
Refunds can be processed as:
- A credit against a student's school account
- Direct deposit (EFT) to a nominated bank account
- A donation to the school
All refund requests are subject to verification and approval by the school.
Refund Processing
To assist with timely processing of refund requests:
- Complete all required sections of the relevant refund form.
- Provide supporting documentation where applicable.
- Attach a copy of your receipt if available.
- Ensure bank account details are correct if requesting an EFT refund.
Contact Us
For assistance with refund requests or to discuss your circumstances, please contact our Finance Team.
Phone: (07) 4931 4800
Email: accounts_csde@capricorniasde.eq.edu.au